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Bank of America Merger Causes Consumer Headaches

Ugggh...I spent a half hour on the phone with Bank of America last night trying to restore online access to one of my credit cards. This is an account I rarely use and I had no clue that it was a part of the huge MBNA/Bank of America merger. All I knew was that suddenly I couldn't login to pay my bill. It took forever to get everything straightened out and there are still some lingering issues.

Wasn't I supposed to receive a letter about this? Somehow, my auto insurance company finds a way to have an actual live human being call me every six months just to see if everything is alright. Why couldn't Bank of America have done something like that to alert customers to the shift?

And yesterday morning a customer emailed me at Credit.com about losing 75,000 airline miles when his rewards card switched from MBNA to Bank of America ownership. He's still working on a solution to try to get his rewards back but the future is looking bleak.

Apparently the two of us aren't the only ones having a bit of trouble with the switch. According to a ConsumerAffairs.com article customers have reported that their cards stopped working, issues with online accounts and broken ATM machines.

Have you had a positive or negative experience with this switch? Share your MBNA/Bank of America merger stories in the comments section below!


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Posted by credit.com on November 21, 2006 at 08:27 AM |

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Upon the buyout of MBNA bank which bought out my origional issuer of my credit card, Bank of America has increased my interest rate from 7% to 25% just within the last five months. I have never been late with my payments to anyone and have an excellent credit report. Upon contacting BOA, I was told a letter was sent to me asking if I wanted an increase in my rates and that by not responding with a no, they went ahead and increased them [ to 25%!]. I never recieved such a letter. Not only is this unethical, is it legal?

Posted by: | December 01, 2006 at 07:47 PM

Un-American bank gives credit cards to illegal aliens, with no credit history and no Social Security number.

The boycott website is set up at http://www.BankofAmericaBoycott.com

or

http://www.bankofamericaboycott.com

The man organizing it, William Gheen, is at http://www.alipac.us

JOIN THE BOYCOTT !

Posted by: Cheshire_Cat | February 27, 2007 at 10:58 PM

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